Warranty & Maintenance

Your Mercedes-Benz Van is the benchmark for quality in commercial vehicles. By following a routine maintenance schedule at an authorized Mercedes-Benz service center, you can keep it performing at it’s peak for years to come. To make sure that you and your vehicle have a productive relationship, we back the Sprinter with some of the most comprehensive warranties in the business.

Diesel Engine Limited Warranty

5-year/100,000-mile warranty
Coverage for turbo diesel engines for five years or 100,000 miles, whichever comes first. Diesel-equipped, heavy-duty vehicles also carry a diesel emission warranty.

Limited Outer-Body Warranty

5-year/100,000-mile warranty
Protection for the outer, finish-painted, metal panels against corrosion and perforation for five years or 100,000 miles, whichever comes first. All panels are covered for three years regardless of mileage.

Basic Limited Warranty

3-year/36,000-mile warranty
Basic coverage for three years or 36,000 miles, whichever comes first.
Excludes normal maintenance and wear items.

Mercedes-Benz & Freightliner Sprinter Extended Limited Warranty

Why sell Mercedes-Benz & Freightliner Sprinter Extended Limited Warranty?

Extended Limited Warranty plans creates profit opportunities for your dealership:
Generates incremental parts and service revenue.
Increases customer retention and ensures your customers will service their vehicle at your dealership throughout their ownership period and not stray to an independent service repair facility.
Customers perceive it as a convenience, one less thing to worry about down the road.
It leads to a stronger relationship between you and your customers and supports future vehicle sales.

 Extended Limited Warranty plan – The Strength is in the Details

Why an Extended Limited Warranty plan?

Because it helps to increase your customer loyalty throughout the customer’s ownership experience. It’s all about keeping your customer satisfied so when it comes to trading-in or purchasing their next new Sprinter they will come back to you! The Mercedes-Benz Extended Limited Warranty plan for Sprinter vehicles now offers 4 attractive coverage options to fit your customer needs; a 1 year/100,000 miles, 2 years/125,000 miles, 3 years/150,000, or a 4 years/175,000 miles plan. The Extended Limited Warranty plan is a true extension of the original new Sprinter vehicle warranty and commences when the new vehicle warranty expires. Each vehicle and customer will benefit from the best possible service using high tech diagnostic processes and tools, genuine Sprinter parts and retained market value with a vehicle that has been repaired according to factory specifications.

Policy Coverage

The Mercedes-Benz Sprinter Extended Limited Warranty:

May be purchased anytime during the new vehicle warranty period; 3 years/36,000 miles
No surcharges apply to the purchase the ELW
Mileage is Total Accumulated Vehicle Mileage
The Extended Limited Warranty may be transferred from the original owner to a subsequent owner in private sale
May be cancelled according to state law requirements
Covers basic engine/transmission components; engine, rear axle, cooling system, climate control, transmission, audio system and roadside assistance

Program Coverage

Engine: Engine block, cylinder head(s), cylinder head gasket(s), all internally lubricated parts, including internally lubricated seals and gaskets, intake and exhaust manifolds, timing chain cover, flywheel, flex-plate, vibration damper (harmonic balancer), coolant pump, turbocharger, supercharger, belt tensioners, injection pump, control module, motor mounts, A/C compressor, accelerator pedal, air compressor, alternator, belt drive (incl. belt pulleys, bearing), charge air cooler, crank assembly, crankcase, engine brake, engine radiator, engine suspension, fan, fuel pump, lines, tubes, hoses, clamps on major assembly, starter, steering pump, water hoses, water pump and glow plug.

Transmission:  Transmission case, control modules, all internally lubricated parts including internally lubricated seals and gaskets, valve body, automatic transmission lines, torque converter, modulator control valve, control pressure cable, shift linkages, clutch (release bearing, pressure plate, masses flywheel), differential lock, drive suspension, housing, master and slave cylinder, modulator, oil cooler, power take-off (PTO), pumps, range group, retarder/telma brake (factory-installed), shafts, gears, bearings, shift mechanism/gearshift linkage/cable-controlled gearshift, speedometer drive, splitter group, and synchronization.

Axles: Center section/rear axle and all internally lubricated parts, including internally lubricated seals and gaskets, axle side shafts, drive shaft, drive shaft center bearing, drive shaft flex-disc assembly, rear axle shaft bearings and hubs, axle mounting, differential, differential lock, axle (hydraulic-driven)(incl. pump, hydraulic system, hoses, and control unit), axle (mechanically driven)(incl. heel hub and wheel bearing, without tie rod, driving rod, and stub axles), axle (not driven), steered/non-steered leading axle, trailing axle (not driven), wheel bearing, wheel hub, tie rod, driving rod, and drag link, housing, inter-axle differential, intermediate bearing, lines, tubes, hoses, clamps on major assembly, planetary gear, propeller shafts, stabilizer bar, suspension, air bellows, shock absorbers, lift equipment, and through-drive.

Cooling System: Thermostat, radiator, fan clutch, engine fan (including electronic fan), coolant expansion tank, transmission and engine oil coolers as well as the metal lines and fittings, compressed air system, hydraulic, mechanical, and pneumatic brake system, steering gear/steering shaft, and tank system.

Climate Control: All electrical components noted above, as well as the A/C compressor and clutch, receiver/drier bottle, refrigerant hoses and connections, evaporator, expansion valve, condenser, rear vent control cables, vacuum actuators, all vacuum valves and elements, auxiliary cooling pump, cold engine lock-out switch, temperature selector wheel, servo unit, mono valve, dual valve, switchover valve, heater core and heater housing assembly, auxiliary heater/stationary air conditioner, heating and air conditioning, and wiper system without wiper blades.

Audio Systems: Head unit (Radio, AM/FM/Weatherband), speakers, audio amplification system, CD player and changer installed by factory or authorized Mercedes-Benz Vans Dealer using approved components, electrical system instruments, fleetboard and navigation system.

Mercedes-Benz Sprinter Extended Warranty Pricing

Additional benefits of the Mercedes-Benz and Freightliner Sprinter Extended Limited Warranty plan when you bring your vehicle to us for service include:

Mercedes-Benz and Freightliner trained technicians using high-tech diagnostic equipment
Repairs completed with Genuine Mercedes-Benz and Freightliner parts
No prior approvals required before making repairs
No deductibles or cumbersome claims processing
May be cancelled for a full refund prior to expiration of the New Vehicle Limited Warranty

OPTIONS MSRP Pricing

1 year/100,000 miles $1300
2 year/125,000 miles $2275
3 year/150,000 miles $3250
4 year/175,000 miles $4225